Aim of the project
The overall goal of the project was to adapt and deliver a UK development programme for coaches working with high growth companies to enable the development of effective and competent specialist high growth coaches for use by regional and national agencies engaged in high growth coaching in Romania, Lithuania, Slovenia and Hungary.
The main project objectives were:
- To increase stakeholder and Partner understanding of the competences and VET practices required for the effective support of High Growth enterprises
- To develop a High Growth Coaching Competency Framework and Coach Competency Assessment Tool enabling the identification of competency gaps in potential and actual High Growth Coaches
- To develop 75 potential and actual High Growth Coaches
- To set up a European network of High Growth Coaches to promote the exchange of best practice
The High Growth Coach project was piloted by 18 coaches in each of the five partner countries (UK, Romania, Lithuania, Slovenia and Hungary). The Lisbon European Council (Mar 2000) set a strategic goal for Europe to become the most competitive and dynamic knowledge-based economy in the world stressing the critical role of education and training as the main instruments for the development of human capital, economic growth, productivity and employment. UK national and European VET/economic policies place an increasing emphasis on fast growing enterprises for economic growth. In the UK, it has been recognised that High Growth SMEs require support from coaches who understand the needs of high growth companies and how to deliver High Growth coaching. In 2007 The East Midlands Development Agency appointed Exponential Training & Assessment (ETA) to develop and deliver the Growth Enabler Programme to address a market failure in the development of high growth coaches. This project adapted and exploited this programme and developed a streamlined, less resource intensive High Growth Coach development programme for delivery in the partner countries.
project included 3 main modules:
- Coaching Processes
- Coaching Roles
- Fundamental Skills of Coaches
There are several types of coaching nowadays, in the HGC project the model of a “Business Coaching” was used as coaching process. The chart below shows the coaching circle of a business coaching. One coaching process / coaching circle is shown in this chart as a process: starting at stage 1, ending at stage 5. Stage 5 is the closure of the coach circle, and may serve – as a possibility – as a basis for a new coaching circle. The tasks executed in each stage is placed in the boxes under the main box.
Figure 1.3.1 The tasks executed in each stage of project
The High Growth Coach project determined the following seven roles to the coaches:
The “classical” coach role is supplemented with the other 6 roles in the HGC project. The HGC training material provides a detailed training for all these roles.
Figure 1.3.2 The roles in HCG project
Fundamental Skills of Coaches
This part is the most valuable part for SP4CE project, under these headings a detailed training material is developed for the coaches trained under High Grow Coach project. The skills that a coach shall have to fulfil his/her role are:
- Building Rapport: Build rapport with the client, including pacing and matching client language and non-verbal behaviour
- Client Dialogue: Engage in transactional and transformational dialogue with clients and the different levels of coaching dialogue
- Questioning Strategies: Use questioning strategies including open questions, the TED Model and know what questioning strategies not to use
- Active Listening: Listen actively, using techniques such as summarising, reflecting and clarifying
- Challenging: Challenge and develop clients’ levels of self-awareness and understanding of issues and strategies
- Critical Thinking: Encourage clients to think critically about issues and scenarios
- Reflection: Support clients with their reflection skills and techniques
- Review and Recognition: Help clients to recognize and review their progress and development
- Feedback: Provide effective feedback to clients using a range of feedback tools and techniques
- Goal Setting: Help clients to set well-structured goals, defining their vision of success and which are congruent with their values, needs and vision
- Action Planning: Help clients prepare clear, goal oriented SMART action plans to meet agreed objectives and deadlines and support clients with strategies to address barriers, with accessing resources and with planning for contingencies
- Coaching Resources: Use a variety of coaching resources to manage their relationship with and provide coaching to clients
- Knowledge Transfer: Ensure clients possess the know-how to take action
Results of the project
The main results of the project were:
- A high growth coach competency framework and assessment tool
- A 16 week high growth coach development programme
- 75 trained high growth coaches
The main impact of the project was to increase partner and the involved VET agency capability and capacity to deliver high growth coaching to SMEs. The main results included: Improved understanding of the training needs of High Growth Coaches; Increased understanding of High Growth Coaching practices, tools and techniques; improved quality of High Growth Coaching practices; improved confidence in working with High Growth Companies; Availability of and access to a compendium of High Growth Coaching tools.
Assessment / feedback from users
In form of a workshop the programme of HiG was delivered to 18 actual or potential High Growth Coaches in each of the partner countries. These coaches undertook a self-assessment based on the High Growth Competency framework before and after the programme. This self-assessment tool was designed to assess the coach in various fields at the entry phase-before the workshop and at an outcome phase- having completed the workshop. The assessment was based on a High Growth Coach Reflection & Development Journal developed by the consortium. During the 16 week programme the trainee coaches had to follow a study plan that they set up for themselves following guidelines from the project facilitators. The following main topics were in focus: The Coaches’ Professional Network Map, Unique Selling Point, Vision and Goals, Coaching Agreement Terms of Business, Coaching Plan, Their selected High Growth Coach Toolbox, High Growth Coaching Case Study Template.
In the meantime coaches had to reflect upon their activities and their personal skills and competences development. They had to self-evaluate themselves every 4 weeks of the training. The journal gave an insight into the development of the coach from the following aspects: building rapport/client dialogue/questioning strategies/active listening/ challenging/ critical thinking/ reflection/ review and recognition/ feedback/ goal setting/ action planning/ coaching resources/ knowledge transfer.
Assessment of the project
Evaluation of the project and its outcomes was set around various aspects. Main project phases as well as project meetings were evaluated by the project partners alongside evaluation criteria set up jointly by the partner responsible for the evaluation and the project coordinator. These evaluations reflected a nice working atmosphere of the project and main satisfaction with project outcomes. More challenging aspects were translations due to their big volume and the involvement of the target collective as with workshops and other activities trainers had to deal with a quite heterogeneous group ranging from already experienced coaches to trainees of coaches. However, the overall evaluation of the project its outcomes and the training were all assessed very positively and achieved good ranking from the Commission too.
Communication is the core of any activity done in groups. To have a well-operating communication system, it has to be constructed in a way that all participants accept it and serves the targeted goal in a most supportive way. The role of the coach therefore is very important, (s)he is the key person to success. Her/his fundamental skills are a very determining part in the whole process, these skills can be more developed by the training material of HGC, or the training material may serve as an aid in crucial points.
Three interesting and informative charts are shown here to give an insight on the training material. These three charts provide attitudes in the following tasks of a coach: listening, questioning and feedback.
Main qualities of effective listeners:
Figure 1.3.3 Main qualities of effective listeners
How questions create value? :
Figure 1.3.4 Creation value through questions
Figure 1.3.5 Feedback Do’s